Technical Support for Web Hosts
We provide high quality, integrated (voice, chat and e-mail) technical support to hosting companies. Our support staff, made up of qualified and experienced engineers, will save you money, time and effort.
After you sign up, your support team would be made up of trained administrators who have faced and solved several issues commonly faced by hosting companies. Here we have outlined operating systems and control panels supported by Katalyst.
- Webmin and servers without control panel
Operating Systems: Support will be provided for the following O/S’s
- Microsoft Windows – 2000, 2003, NT
- Linux – Red Hat, Debian, SUSE, Slackware
- UNIX – FreeBSD, OpenBSD, Solaris
We have also listed the common issues that we usually come across and which we solve on a day to day basis.
General Customer Service: We will provide support in the following general areas regarding Web hosting
- Account creation / maintenance
- Domain name pointing
- Quota, logs, and statistics
HTML Help: Basic html, scripts, Frontpage extensions, database help provided by hosting companies.
Mail Server: Modifications of mail setting, account creation, walk through of web mail, setting up email clients, and other like support.
Username/Password: We will lookup, reset, and advise customers on their username and/or passwords for FTP, WebMail, email, control panels, etc.
Web Site Security: Provide basic security assistance such as .htaccess, protected directories, SSL, and secure certificates.