Katalyst focuses on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective solution for outsourcing the technical and IT help desk functions. From our multiple technical service centers equipped with latest call center technology, the technology help desk group provides total support solutions for ISPs, OEMs, software companies and IT needs of companies. The support provided is comprehensive and covers all major operating systems, desktop applications that run the office environment. Our support services allow clients to reduce their support cost by 50%. Majority of our staff members are engineers with all necessary technical certifications and have gone through extensive training in soft skills required for customer support. We can provide you with shared representatives or support personnel dedicated full time to your products. We work with every client to ensure that our representatives match closely with the needs of our client companies.
Our technical support services features include:
- 24 x 7 integrated support through the telephone, email and chat
- Intelligent knowledgebase FAQs and solutions database used for information and troubleshooting purposes
- Service request management (the logging, prioritization, tracking, research, resolution or dispatch/escalation and follow-up of help desk cases)
- Escalations procedure management through voice, paging, and e-mail