Katalyst provides IT infrastructure management, technical support and software services which can be delivered remotely. We currently serve over 40 US clients including:

• Internet service providers and Web hosts
• Software OEMs and application service providers (ASPs)
• Hardware OEMs
• Corporate IT departments

What we offer:

• Remote systems administration for servers, desktops and major network components
• 24/7 monitoring for key network elements
• Level I and Level II support via phone, e-mail and chat
• Level III support via escalations
• Corporate IT help desk services

Highlights of our 24/7 technical support:

• Focus on technical support allows our team to build deep domain expertise
• Lower costs by greater than 50%
• Qualified support engineers with degrees in computer science or engineering (with technical certifications such as MCSE, RHCE, etc.)
• Integrated support – ability to provide phone, ticket and chat support with Level I, II and III support under one roof
• Customized support based on the client needs

Currently we support:

• Over 1,000 servers
• Over 300,000+ ISP, Web hosting subscribers
• Several thousand hotel rooms, cafes, dealerships with Wi-Fi connectivity
• Several thousand desktop users across variety corporate offices
• Several hundred thousand users of products from our hardware and software OEM clients