IT Infrastructure Management

Katalyst proactively safeguards your critical computing infrastructure by continuously monitoring server and network elements to catch problems before your users are affected; protecting your environment from virus attacks, unauthorized users and other security threats; and backing up all data on all your desktops and servers to ensure that you never lose business critical information. Whether you lose a file or a computer, or a disaster affects an entire site, Katalyst quickly gets your users back to productivity.

By monitoring and supporting key network elements remotely, we help you achieve significant cost savings. With remote control technology, our online engineers repair and resolve problems without being onsite. We monitor computers and servers, remotely repairing over 90% of our customers’ problems.

Our experience in remote management of on-premises IT infrastructure, and in implementing cutting-edge solutions on Cloud platforms, will help you build and maintain hybrid IT solutions.

Katalyst IT Infrastructure Management Services include:

  • Server AdministrationKatalyst provides server administration services for all commonly available flavors of Linux, Unix, and Windows. We have various levels of plans which are customized to your needs. We cover the whole spectrum of infrastructure management issues such as monitoring operating system health and statistics, diagnostic analysis of critical system failure, operating system troubleshooting, repair and patches, or daily backup system maintenance and restorations.
  • Web HostingWe provide high quality, integrated (voice, chat and e-mail) technical support to hosting companies. Our support staff of qualified and experienced engineers and trained administrators, who have faced and solved several issues commonly faced by hosting companies, will save you money, time and effort.
  • Network ManagementKatalyst network support services include proactive network monitoring with firewall set up, software configuration to protect against viruses and malware, VPN configuration for remote access of company files and network, security audits, and a host of other services.
  • Virtualization ServicesBusinesses are moving towards virtualization technologies to capitalize on server utilization and considerably diminish the number of systems they have to support and manage. Katalyst has 18+ years of experience in managing, optimizing, securing, and supporting intricate, mission-critical data center environments.
  • Technical SupportKatalyst focuses on providing knowledge intensive support solutions that can be delivered remotely. We provide a high quality, scalable and cost effective solution for outsourcing the technical and IT help desk functions. From our multiple technical service centers equipped with the latest call center technology, the technology help desk group provides total support solutions for ISPs, OEMs, software companies and the IT needs of companies.