Tech Support Companies | Web Services

Client: Technical Support Departments

TS is a web-based ticketing system built for managing the status of requests for technical support submitted by phone, e-mail, and chat.

Salient Features:

		Forms for ticket entry, update, and search.

		It provides role-based access to the various sections of the application.

		Allows dynamic generation of reports based on user-selected criteria.

		Provides functionality to export report to Excel sheets in CSV format.

		Provides customer specific customization by supporting creation of custom fields for each client and allowing independent problem-category mapping for each client.

		Functionality to setup demo client accounts for adjustable trial periods.

		Functionality to add users and assign them to roles such as Agent-L1/ Agent-L2/Supervisor.

		Functionality to send mails to key persons on specific events such as ticket creation/escalation etc.


Technologies: Windows Server 2003 Enterprise Edition MS-SQL Server 2000, ASP 3.0 & IIS 6.0 JMAIL, HTML, JavaScript, CS